MEET THE TEAM

MICHAEL HEYWARD

CEO & FOUNDER
BACKGROUND

Michael has enjoyed over 30 years of experience in operations, franchising and revenue management, alongside an impressive career path in independent and chain hotels across Europe, Asia and the Pacific. He is also a lecturer at the Glion Institute of Higher Education, where he works with both undergraduate and postgraduate students from all over the world.

WORKING WITH MICHAEL

Michael has a passion for doing difficult things well and through others; inspired by the fast-paced environment of hotels. He understands the need to rapidly resolve complicated situations, as well as the various technological improvements of today. Michael works to develop high performing teams and individuals to reach their full potential.

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BARRY WINTER

HEAD OF PERFORMANCE & PARTNERSHIPS
BACKGROUND

Barry is a dynamic, operational leader with a strong background of 23 years’ experience operating across eight brands from budget to luxury. With a proven track record of producing results and turning around businesses through engaging people, Barry enjoys challenging the status quo to develop innovative solutions that drive performance.

WORKING WITH BARRY

Barry joined us as a senior consultant and has already taken the lead dealing with consulting and leadership projects with our international clients. Barry provides a leading insight into customer service and is passionate about the recruitment of talent and their development within the business.

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YONA HEYWARD

LEARNING & DEVELOPMENT DIRECTOR
BACKGROUND

Yona is our educational guru! She has worked in education for 30 years both in Australia and the United Kingdom. Yona is fully accredited to deliver both Harrison Assessment reviews and Radical Collaboration training.

WORKING WITH YONA

Yona has a great passion for assisting others in both professional and personal development. Trained in observational, evaluating and reflective skills, she has an eye for identifying difficulties in the way teams work together which assists in finding effective solutions to unlock the potential of the team.

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PENN CHAI

DIGITAL AND OPERATIONAL PROJECT LEAD
BACKGROUND

Penn graduated from Glion with distinction and went on to work on a range of projects from hotel openings to global digital transformations, including the rollout of new upselling systems and culture, property management systems, new point of sales, payment solutions, talent management tools.

WORKING WITH PENN

Penn has a passion for unlocking business potential through developing practical solutions to operational and commercial challenges. Penn enjoys improving operational efficiency by applying the right digital solutions for businesses. Penn has extensive project management skills to ensure that any transition remains seamless, whilst still ensuring the guest journey is seamless.

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JANEL CLARK

HEAD OF LEARNING AND DEVELOPMENT
BACKGROUND

Janel has an extensive background in education and revenue management in both the hospitality and travel industry. Janel has created, developed, and delivered numerous training courses with some of the world’s leading educational establishments, including the University of Surrey and ESSEC Business School. Janel has taught Revenue Management learning at HOSPA for over three years.

WORKING WITH JANEL

Janel is passionate about developing and inspiring teams and individuals, having witnessed first-hand how learning and development can positively impact the bottom line. Janel has a knack for demystifying complex strategies for a wider audience. Janel also has a keen interest in NLP and coaching. She is committed to enhancing company performance through inspirational and engaging programmes designed to bring out the best in people.

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VIVIEN IVANYI

SENIOR DIRECTOR - HEAD OF PARIS OFFICE
BACKGROUND

Vivien brings an international career spanning more than 20 years and has held senior positions in corporate, start up and advertising agency environments, managing leading ultra-luxury, lifestyle and hotel brands. She has lived and worked across four continents and offers an unparalleled global experience and in-depth marketing and commercial expertise. Vivien has also worked for other sectors including transportation, education, energy, fashion and technology.

WORKING WITH VIVIEN

Passionate about unlocking the potential in people, Vivien strongly believes in communication, exchange and collaboration. A sustainability advocate, she enjoys helping companies establish purpose in their brands. Entrepreneurial, Vivien enjoys taking a creative approach to problem solving.

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