MEET THE TEAM

MICHAEL HEYWARD

CEO & FOUNDER
BACKGROUND

Michael has enjoyed over 30 years of experience in operations, franchising and revenue management, alongside an impressive career path in independent and chain hotels across Europe, Asia and the Pacific. He is also a lecturer at the Glion Institute of Higher Education, where he works with both undergraduate and postgraduate students from all over the world.

WORKING WITH MICHAEL

Michael has a passion for doing difficult things well and through others; inspired by the fast-paced environment of hotels. He understands the need to rapidly resolve complicated situations, as well as the various technological improvements of today. Michael works to develop high performing teams and individuals to reach their full potential.

#EducationGuru #CommerciallySavvy #DigitalTransformation

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BARRY WINTER

HEAD OF PERFORMANCE & PARTNERSHIPS
BACKGROUND

Barry is a dynamic, operational leader with a strong background of 23 years’ experience operating across eight brands from budget to luxury. With a proven track record of producing results and turning around businesses through engaging people, Barry enjoys challenging the status quo to develop innovative solutions that drive performance.

WORKING WITH BARRY

Barry joined us as a senior consultant and has already taken the lead dealing with consulting and leadership projects with our international clients. Barry provides a leading insight into customer service and is passionate about the recruitment of talent and their development within the business.

#LeadershipinAction #BuildingTeams #OperationalExcellence

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YONA HEYWARD

LEARNING & DEVELOPMENT DIRECTOR
BACKGROUND

Yona is our educational guru! She has worked in education for 30 years both in Australia and the United Kingdom. Yona is fully accredited to deliver both Harrison Assessment reviews and Radical Collaboration training.

WORKING WITH YONA

Yona has a great passion for assisting others in both professional and personal development. Trained in observational, evaluating and reflective skills, she has an eye for identifying difficulties in the way teams work together which assists in finding effective solutions to unlock the potential of the team.

#LeadershipinAction #MentorshipMatters #BuildingTeams

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PETER RYRVIK

ASSOCIATE
BACKGROUND

Peter was formerly the CEO of Expert Detaljist, a Swedish company with 200 stores and annual sales of 4.3bn SEK and has degrees in both economics and marketing. Peter co-created, with Dr Dan Harrison and Jim Tamm, the Harrison Assessment ® based Radical Collaboration® competencies report. Peter partners with Heyward Group in delivering both Harrison Assessment ® and Radical Collaboration.

WORKING WITH PETER

Peter focuses on business development and leadership, specialising in achieving strong business results through cultural transformation. He is a senior advisor to several MDs supporting dramatic reductions in employee turnover and increases in profit. Peter has a unique ability to get people working together more collaboratively and effectively.

#LeadershipinAction #MentorshipMatters #BuildingTeams

JENNIFER KEEN-HARRIS

ASSOCIATE
BACKGROUND

Jennifer is the former COO of British Studies Centres. She has extensive revenue management experience and has worked as an Associate with Oxford Brookes University, a Consultant Lecturer with Glion Institute of Higher Education and the University of Bedfordshire. Jenn was a founder of the HOSPA Revenue Management Committee, where she was a contributing author to the Revenue Management course book.

WORKING WITH JENNIFER

Jennifer is a specialist focusing on commercial management, profit enhancement and customer experience solutions. Jennifer’s primary focus is developing a holistic approach to commercial management through training and team engagement. She supports the Heyward Group delivering commercial consulting, education programmes and talent development.

#EducationGuru #TalentDevelopment #CommerciallySavvy

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JANEL CLARK

ASSOCIATE
BACKGROUND

Janel has an extensive background in education and revenue management in both the hospitality and travel industry. Janel has created, developed, and delivered numerous training courses with some of the world’s leading educational establishments, including the University of Surrey and ESSEC Business School. Janel has taught Revenue Management learning at HOSPA for over three years.

WORKING WITH JANEL

Janel is passionate about developing and inspiring teams and individuals, having witnessed first-hand how learning and development can positively impact the bottom line. Janel has a knack for demystifying complex strategies for a wider audience. Janel also has a keen interest in NLP and coaching. She is committed to enhancing company performance through inspirational and engaging programmes designed to bring out the best in people.

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